My computer shuts off during virus scans

Preliminary note: When attempting the following directions, if you can't access the internet or perform the indicated download of HiJackThis HJT on your "infected" machine, you should download it onto another "good" machine one at work?

EXE file on the infected machine, and finally transfer the generated log via floppy over to the good machine, to post your log online. Improper use of this tool can severely damage your system. Supplemental note : The procedure as worded above has been carefully edited over time, so as to expedite the process of helping people.

Nevertheless, it seems that many individuals try to be "creative", and make some variations. Specifically, the following are 3 very common BAD deviations which will cause delays:. The experts only work with the current version. So if you make a post with an older version, you'll simply be advised to get the latest version, re-run it, and re-post your log.

Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps. Failure to do so can result in losing potentially critical information. If you have either of these "problems", then you should d ownload a self-extracting copy of HijackThis from.

Post Reply. It would not shut down in DOS or from a Linux boot disk Only in Windows XP. Thanks Rick! I tried this and everytime it would get to the 6th block I even waited to do it once until first thing in the morning, after the computer had been off all night so I knew it wasn't too hot.

Hopefully we get something figured out! Thank you again! Shut downs The only thing I found so far was that the Ad-aware scanner seemed to allow me to do a full Norton scan. I updated the Ad-aware scanner, it found some stuff, and then the Norton scan was able to complete, though it found nothing, I'm guessing Ad-aware found it. But it once again shut down once last week so I'll try the Bios fix. Will that work on a rig with a Celeron processor?

I have exactly the same problem as described in this review My laptop shuts down every time I run a Anti-virus scan, whatever the on-disk or on-line Anti-virus used Norton, Antivir, and other ones I forgot the name The shut down happened also as I was trying to covert a CD to mp3.

This morning I was able to run a quasi complete scan and I found a virus, but I don't think it was a very dangerous one. I bought it about 7 months ago, and this problem appeared for the first time last week. When I read the messages in this review and other similar ones, it appears indeed that there seem to be a problem with XP. I did the latest update yesterday and the problem is not fixed! By the way! If the problem is due to a bad estimation of the temperature by XP, does anyone have an idea why the problem appears for the first time several months after its purchase?

Cheers Neuro. Some news concerning the spontaneous shut down of laptops This problem appears to be very common for Acer laptops. I realized that a lot of people encouter this problem and in most cases, the origin has been found. It appears that the accumulation of dust on the CPU prevents the cooling system to work efficiently.

As a consequence, the security system shuts the computer down to avoid damages. Several guys found huge dust quantities within their computer. Such dust layers are able to insulate the CPU, and cause its temperature to increase dramatically In my case, my Acer Aspire used to shut down during the excution of processes requiring the CPU to run intensively anti-virus scans, mp3 conversion So, I took my vaccum cleaner and I aspired during several minutes in front of all ventilation grids.

Since then, anti-virus scans work completely and the cooling fan is running much less intensively. A better solution should be to open the laptop to remove dust more efficiently I hope this will be helpful. Cheers, Neuro. Virus shut down on scan I too am having the same problem. I have a Dell inspiron and Norton Anti-Virus Every time I get about 10 minutes into the scan my computer just shuts off. No warning no error message no noting. It also happened while trying to install Microsoft Picture it from the CD.

I chose the option to intall custom programs. I installed Microsoft Word and that went fine. Then I tried to install picture it and it would ask for disk 2.

I put disk 2 in it would start to read and copy then Boom shuts off. Any one having any luck figuring out what is causing this? WinXP partition is already deleted. It happens always after the hardware detection. I also have Red Hat 9 on the same disk, but then it doesn't shut down. I have tried serval removal tools for virus and I seem to get loads of pops all of a sudden. Can anyone help me please? Kind regards Lisa UK.

I too have the same problem with my Compaq Presario I added Nortons , adaware which has found malware, adware. Norton's found and deleted 1 virus can't remember the name but my computer fans and hard drive fans seem to be always going, and during all the scans it shuts down. Hopefully it will complete with no corruption it could not repair if there is such corruption post back here or try to analyze it to find the problem file s using.

It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

That will provide better proof the drive is OK. When done, defragment the hard drive as a final step to restore it to its best operating condition. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback.